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    Thanks for stopping by.

    You should be able to find the answer to your question below, however if you can't find what you are looking for, please get in touch via info@theecoartisan.com.au.

    Q) Do the lipsticks, glosses or wraps contain any animal ingredients?

    A) No, none of the products sold via The Eco Artisan contain any animal products or derivatives nor are they tested on any animals. We do not use FD&C lake dyes nor do we use carmine or beeswax. We also check carefully with our suppliers to ensure all of the oils and waxes used in our products are palm oil free.
     

    Q) Are all products sold on The Eco Artisan website made in Australia?

    A) Yes they sure are. All products are made by hand in small batches in Brisbane, Australia. 
     

    Q) Can I recycle the lipstick/gloss tubes and cream blush tins after I have finished using them?

    A) You can recycle the tube as long as they are disposed of into a specialist cosmetic recycling bin from 'TerraCycle'. The tubes need to be cleaned out as much as possible first. You can do this by running the tubes under very hot soapy water.
    TerraCycle are helping to divert millions of pounds of waste from landfills and incinerators each month. Please visit www.terracycle.com.au to find out where your nearest public drop-off point is. Some Biome stores have TerraCycle bins in store for cosmetic packaging but check with your nearest store first.
    The TerraCycle public drop-off network is a community-based initiative, so please support it by following these tips:
    • Drop your waste at the location during the hours listed; please don't leave waste at the premises if you can't locate the collection bin.
    • Only drop the type of waste listed. In other words, don't drop cosmetic packaging into a location that isn't accepting cosmetic packaging.

    Q) I have sensitive skin and/or allergies, are your products suitable for me to use?

    A) All products made and sold on The Eco Artisan website contain natural plant-based oils, waxes and butters. If you have sensitive skin or allergies please read the product ingredient description on the website and/or product ingredient label (found on the back of all lipstick packaging boxes and wrap care instructions) carefully before ordering or using. 
    We recommend that people with sensitive skin, perform a patch test before using any product from The Eco Artisan range first, to ensure there is no reaction.
    Discontinue use if irritation occurs and seek medical advice.
    Human skin changes daily, is affected by hormones, diet and climate and as with all cosmetic products, what suited you yesterday may not today. Our ingredients and formula do not change so we cannot be held responsible for any irregular reaction you may suddenly have in response to using our products.
    Eco Pout Australia and Eco Three Leaf are not liable for any individual reaction to any particular ingredient in our products. 

    Q) What are the lipsticks, gloss and cream blush scented with?

    A) We use beautiful certified organic food-grade fruit flavour oils which are completely safe for use in cosmetic applications. The flavours are cold-processed using extraction without the use of any colourants, fillers, diluting agents or preservatives. We do not use synthetic flavours or fragrances.

    Q) How long can I use the reusable food wraps for?

    A) The wraps can be reused for between 6 to 12 months if not longer with the appropriate handling and care. That means keeping them away from anything hot! Wait till food has cooled down to cover. Avoid having in direct sunlight, do not put in the washing machine, dishwasher, dryer, microwave, do not iron them or wash with hot water and do not scrub them with harsh scourers or cloths.
    With regular use some cracks, creases or mild staining (from oily foods) may occur. This won’t affect the functionality of the wrap, simply give it more depth and character!  **Please avoid using the wraps on any raw meats**

     Q) Do you do markets or have a 'brick and mortar' store I can visit?

    A) Not at this point in time. 
    We are based online which is great as it means you can shop with us at any hour of the day or night and don't even have to leave your own home (yessss)!
    However, if you are based in the Brisbane metro and surrounds and would like to see the products in person, I am happy to organise a meet up with you and bring samples for you to view at a convenient time. Please email info@theecoartisan.com.au to organise.

    Q) Do you post overseas or just within Australia?

    A) We post only in Australia at this time. If you are overseas and are interested in purchasing, please email info@theecoartisan.com.au for a quote for international postage and we will see what we can do.
     

    Q) I live in Brisbane (and surrounds) and I don't want to pay for postage. Can I organise to collect  my parcel from you in the Brisbane CBD?

    A) Yes absolutely! Australia Post fees are hefty, I get it. If you want to organise a time and place to collect your parcel direct (in the Brisbane CBD only) please email info@theecoartisan.com.au and I will make it work.

    Q) Can I contact you by phone?

    A) The Eco Artisan is online and contactable by email only in the first instance. This is so I can respond to queries at a convenient time when I am next available. Most questions can be answered by looking through the FAQ's or the Shipping and Returns page.
    If you would still prefer a phone call, please use the form on the 'Contact Us' page to provide a few brief details about what you would like to chat about. I will then be in touch as soon as I can after that. 

    Q) What do you use to colour your lipsticks, gloss and cream blush?

    A) The lipstick, gloss and cream blush colours are created using natural micas and oxides. They are all lip safe and cosmetic grade, FD&C and carmine free.