All online orders are dispatched within 1-3 days of purchase. If a product is not in stock we will get in touch with you to inform you. Once orders have been posted you will receive your tracking information via the email address you provided at check out.
Orders placed on weekends and public holidays are posted the following 1-3 business days.
The Eco Artisan only services Australia at this point in time. Please get in touch via email if you would like a quote for international postage.
We do not take responsibility for Australia Post shipping times or for any parcel that may be lost or damaged by Australia Post.
Please ensure that the postage information that you enter at check out is correct. The address you supply will be the address used when shipping your parcel. Should you provide an incorrect address and the parcel is returned to us, we will need to charge an additional postage cost to re-send to the correct address.
If you live in the Brisbane Metro and surrounds area and want to side-step the hefty Australia Post fees. We can chat about a convenient meeting place for you to collect your order from me directly. Email email@example.com to organise.
- Australia Post Standard Shipping: $8.00 (approx 2 - 6 business days)
- Australia Post Express Shipping: $10 (approx 1 - 2 business days)
- All orders over $60 qualify for FREE SHIPPING in Australia.
Expected Delivery Time
Please be aware that delivery times are based on orders made between Monday and Friday. Delivery times are approximates only and may be subject to change.
Australian Metro Areas
- Melbourne: Standard (1-2 business days), Express (1-2 business days)
- Sydney: Standard (2-3 business days), Express (1-2 business days)
- Adelaide: Standard (2-3 business days), Express (1-2 business days)
- Brisbane: Standard (3-4 business days), Express (1-2 business days)
- Tasmania: Standard (3-4 business days), Express (1-2 business days)
- Perth: Standard (4-5 business days), Express (1-3 business days)
- Darwin: Standard (4-5 business days), Express (1-3 business days)
Australian Regional Areas
Please be aware that delivery times to regional areas may take slightly longer. Refer to the Australia Post website for details.
Returns, Refunds and Exchange Information
Due to the nature of our products and issues surrounding hygiene, we are unable to accept returns and do not offer refunds or exchanges so please choose carefully.
If there is a problem with your order, please get in contact so we can address the situation as soon as possible.
Care and consideration is taken when packaging your parcel. If you require signature on delivery please let me know by emailing firstname.lastname@example.org.
Colour disclaimer: We endeavour to depict as close to the true colour as possible in our images. However, please keep in mind that due to the differentiation between screens, variations in lighting etc, actual colours may vary slightly from the images you see here. Feel free to get in touch with any questions about the colour of any lipstick before purchasing.